PostEaseGuidesPublished
How you find out when a channel disconnects
An email to everyone in the workspace the moment it happens, with a direct link to reconnect it. Not a status you have to remember to check.
where this happens in the app
1. An email, the moment it happens
Everyone in the workspace gets it, not only whoever connected the channel. A token can expire while the person who set it up is on vacation.
2. A link straight to reconnecting it
The email links to the channels screen, not a support article or a generic settings page. Two clicks and the channel is reconnecting.
3. It also shows on the channels screen itself
The email is a heads-up, not the only place this shows. A disconnected channel is marked directly on the screen where you'd go to fix it.
- Instagram@northsupplyConnected
- TikTok@northsupplyConnected
- LinkedInNorth Supply Co.Reconnect needed
- X@northsupplyConnected
The channels screen shown above is sample data illustrating what a disconnect looks like once a platform is connected. YouTube, X, LinkedIn (personal profile), Pinterest, Bluesky, WordPress, and TikTok publishing are live today; Instagram, Facebook, and Threads are pending each platform's own API approval.
Questions
Who is told when a channel disconnects?
Everyone in the workspace, by email, the moment it happens, not only the person who connected it. The email links straight to the Channels page to reconnect.
Where else does a disconnected channel show?
On the Channels page, marked on the row where you go to fix it. The email is a heads-up, not the only place a disconnect shows.
Keep reading
- What happens if a workspace payment fails
Nothing stops while the payment is retried. If it still fails, the workspace moves to the Free plan instead of closing, and the Billing page says why.
- Could a post publish twice?
No. A post can only move from claimed to publishing once. A duplicate queue delivery for a target already past that point is a no-op, not a second attempt.
- What happens when a post fails to publish
It retries automatically, up to five times, before it is ever marked failed for good. Even then, it sorts above everything else in its day so you see it.
- Use the PostEase API
Create, schedule and read posts, the inbox and media from your own code with a Pro plan token: every route, the response shape and the errors.
- What is a social media scheduler?
Find out from an email, not a missed post.
Every channel you have, included. Adding another does not change the price.