PostEaseGuidesPublished Updated
What happens if a workspace payment fails
Nothing stops while the payment is retried. If it still fails, the workspace moves to the Free plan instead of closing, and the Billing page says why.
1. Nothing stops while the payment is retried
When the last payment fails, Paddle, our payment provider, tries the card again over the following days. Your plan and everything on it keep working the whole time.
2. If it still fails, the workspace moves to Free, it does not close
Your calendar, inbox and channels keep working, and posts already scheduled still go out. New scheduling is capped at 10 posts a month, Performance findings cover the last 30 days, and the link-in-bio page shows the PostEase badge. Studio, Ideas, Automations, the media kit, bulk scheduling and the developer API pause until a plan is chosen again. Nothing you made in them is deleted.
3. Fixing it is the Billing page, not a support ticket
Update your payment method under Manage billing, or choose a plan again. Both are on the Billing page itself, and nothing requires writing in.
Keep reading
- Could a post publish twice?
No. A post can only move from claimed to publishing once. A duplicate queue delivery for a target already past that point is a no-op, not a second attempt.
- How you find out when a channel disconnects
An email to everyone in the workspace the moment it happens, with a direct link to reconnect it. Not a status you have to remember to check.
- What happens when a post fails to publish
It retries automatically, up to five times, before it is ever marked failed for good. Even then, it sorts above everything else in its day so you see it.
- Use the PostEase API
Create, schedule and read posts, the inbox and media from your own code with a Pro plan token: every route, the response shape and the errors.
- Social media scheduler pricing, explained
- What is a social media scheduler?
Start the trial. See exactly what happens if a card ever fails.
Every account gets 14 days automatically, with no credit card required to start.